We are currently unable to accept orders that are billed or shipped to destinations outside the U.S.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Bumble and bumble Online orders.
When you click on Order Status (link to Order Status page), you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Lost or Missing Order
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
Note: Bumble and bumble Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Bumble and bumble Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1-866-513-0498. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Bumble and bumble Online Customer Service at 1-866-513-0498 or via live chat.
Please note: The actual delivery date of your order depends on the shipping method you select.
Maximum Purchase Policy
We must limit orders to no more than eight (8) of any item and 14 total items per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please call us at 1-866-513-0498, or Contact Us and we will be happy to assist.
When you order the Replenishment Service, you'll automatically receive a new shipment of the item in intervals you select. We'll charge your credit card for each order only when the item is shipped, and you may cancel at any time.
To start the Replenishment Service for a product, choose a quantity and delivery schedule during the checkout process. You'll be asked to provide a shipping address, credit card and billing address. Once the order is placed, your first shipment will be processed and your Replenishment Service will be activated.
For more information on AfterPay, please click here.
*Credit cards issued by a U.S. financial institution are accepted.
We regret that we are unable to accept:
Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, ND, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI. Sales tax will be assessed on the total purchase*, including shipping and handling charges (as required) and gift-wrap charges. If you have other questions regarding sales tax, please feel free to chat us.
At Bumble and bumble Online, we understand how important security is to you. When you place an order at Bumble and bumble Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software, click here.
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following: