Customer Service
RETURNS
NOTICE: We have modified our return and exchanges processes. Please contact our Customer Care team at 1-866-513-0498 or bbonlineservice@bumbleandbumble.com for assistance.
If for any reason you are not completely satisfied with your Bumble and bumble Online purchase, simply return the unused portion to us and we will be happy to credit your account for the purchase amount.
1) Please fill out the Return Merchandise section on the back of the invoice (enclosed in your original order) and place it inside the return package. If you are returning a gift, please check the box marked “Gift Return” on the back of the invoice.
2) Pack the items carefully to avoid damage in transit.
3) Affix the return label provided on the invoice on the outside of the return package.
If the return label is not available, please address your return package to:
Bumble and Bumble Online
Returns Department
7603 Trade Port Drive
Louisville, KY 40258
4) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
We're sorry; return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the Damaged Items section.
Your return request will be processed promptly.
- Most returns are processed within 3-5 business days of receipt. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm the receipt and processing of your return request.
* Please note: Only products purchased on Bumble and bumble Online may be returned for refund.
If you have questions about returns, please contact us by phone at 1-866-513-0498 or via email.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-866-513-0498.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.